Shipping Policy
Shipping Areas
We currently ship to all states in Nigeria. Our primary distribution centers are located in Lagos, Abuja, and Port Harcourt to ensure faster delivery times across the country.
Delivery Timeframes
Lagos & Environs
1-2 business days for standard delivery
Major Cities (Abuja, Port Harcourt, Kano, Ibadan)
2-4 business days for standard delivery
Other States
3-7 business days for standard delivery
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery location. The exact shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping on orders above ₦500,000 within Lagos
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's journey to your doorstep through our website or the courier's tracking portal.
Damaged or Lost Packages
If your package arrives damaged or goes missing during transit, please contact our customer support team within 48 hours of the expected delivery date. We will work with the courier to investigate and resolve the issue promptly. You may be eligible for a replacement or full refund.
Delivery & Installation
Delivery
- Available nationwide
- Delivery fees vary by location
- Timelines will be communicated at order confirmation
Installation
- Installation is not mandatory through PRAG
- Customers are responsible for ensuring proper installation
Disclaimer
PRAG is not liable for issues resulting from:
- Poor installation
- Incorrect system configuration
- Load mismatch
Contact Us
If you have any questions about our shipping policy, please contact our customer support team at sales@prag.global or call us at +2348032170129.